Conversational AI Operations Platform
A full-stack platform for configurable phone agents, inbound routing, outbound campaigns, call history, RAG, and calendar-aware workflows.
Engineering scope Flask / OpenAI / Twilio / ElevenLabs / SQLAlchemy / Google Calendar
Case study reviewed
The challenge
A useful voice agent product needs more than a model call. Teams also need agent configuration, telephony routing, campaign controls, call records, knowledge, integrations, and role-aware administration.
The product approach
We created an operations platform around AI calling workflows. Businesses can configure agents, connect Twilio numbers, prepare outbound campaigns, manage knowledge and calendar integrations, and inspect call activity from a role-based Flask dashboard.
A product, not just a screen.
Agent configuration
Prompts, voices, models, knowledge, and scheduling behavior are managed per agent.
Call operations
Inbound number routing and outbound campaigns connect the AI layer to real workflows.
Team visibility
Call logs, leads, integrations, users, and system health are available in one console.
Key capabilities
- Prompt, voice, language, model, and behavior configuration
- Twilio inbound routing and outbound campaign controls
- RAG-ready document knowledge workflows
- Call history, transcription, and operational metadata
- Google Calendar, lead-list, and admin management surfaces
